Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). If you sold an intangible item or service, select Service or virtual product to confirm order status.If you sold a product, select Product to add tracking information or print shipping label directly.Find the transaction you would like to update, then click Get your money.Here’s how to add tracking information or change the order status: Otherwise, the payment will be released up to 21 days after you received it, provided there aren't any issues with your transaction or account. piano lessons, e-book) and you'll get your money in 7 days. Update the order status if the held payment is for a service or intangible item (e.g.Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 1 day after the courier confirmed delivery.You can help to release the eligible payments by following one of the below steps: Option 2: Your friend mark the transaction as “order processed” and then ask you to confirm receipt to release money: If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. Review your information to make sure you entered the correct refund amount and click Issue Refund.For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue.Click the transaction you want to refund and then click Refund this payment.Here's how to make a full or partial refund within 180 days following the date of the original payment: Then you send a new payment as friends and family.įor your friend to issue refund, they have to follow these steps: ![]() The money on hold will be released after 21 days. ![]() Since the money is on hold temporarily unavailable, the refund will come from your friend’s PayPal balance or bank account. Recipient can issue refund of the amount actually received so for example, IF the amount you sent was $10 and the fee was $1.00, $9.00 should be refunded, not $10, otherwise if refunding in full PayPal will also take the $1 in fees from your friend’s account to refund you the full $10. Option 1: Recipient has to issue a refund but PayPal does not refund fees on goods and services payments.
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